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Home Delivery Charges & Shipping Policy

At QCON, we offer standard delivery in 2 – 5 working days depending on the availability of stocks, bulk delivery services to help you get everything you need for your DIY project, direct to your door. 

We’re making some changes to the way we make our deliveries. We are focussed on protecting our colleagues and customers while continuing to safely deliver products to you. The safety of our colleagues and customers is our priority. This is why we’re making some changes to minimize contact during delivery. We’ll no longer deliver items into customers’ homes. Instead, we’ll place items by your front door.

QCON has partnered with the local approved courier and transport companies to make collecting, returning and sending products easy  

  1. Making it easy to collect a parcel - Have your online shopping delivered to a collection point and you can collect it at a time that it suits you.
  2. Returns are straight-forward - If you've changed your mind and need to send items back, it's quick to return parcels at a QCON store.

 Standard Delivery Charges

 25aed up to 25kg, 1.50aed for every  additional 1kg. 

 

Delivery services

 

Service

Details

Next Day Delivery

  • Next day delivery as standard for hundreds of products, depending on availability of stock

If products are in stock, we can deliver most items on the next day, subject to; them being available in store, they are eligible for home delivery, have a minimum load limit of less than and within within radius of the store.

  • Order by 10am and request next day delivery (excluding Friday and public holidays). Our team will do their best to prioritize, if possible. Delivery times range from 2 to 7 working days , depending on availability of stock
  • Friday deliveries are available to certain locations
  • If next day doesn’t suit you or not possible, another date shall be communicated to you by our team
  • A signature will be required on delivery.

Bulk Delivery

  • Receive a call from the driver when on route
  • Minimum order value of AED 125 across any combination of bulk delivered products
  • Our bulk delivery service excludes some restricted areas by our courier and transportation companies
  • A signature will be required on delivery.

 

What happens at your front door

  1. The majority of our products will be delivered to your front door.
  2. Some items may be delivered to kerb-side (the street outside your home) or to a ground floor room of your choice.
  3. You will need to be in to receive your delivery, and a signature may be required.
  4. If you’re not in when we try to deliver, we’ll leave a card letting you know how to rearrange delivery for a suitable time. 

Returns and cancellations

  1. We want you to receive your items quickly, so we begin to process your order as soon as we receive it. This means we have a small window (often less than couple of  hours) in which we can cancel an order. As a result, there are limited circumstances where we can cancel your home delivery order. If you no longer wish to receive your order, you can refuse delivery of the goods and we will refund your money.
  2. It is not possible to amend or cancel orders placed for next day delivery due to the limited time between the order being placed and being dispatched for delivery.
  3. Products can be returned to any QCON store, whether bought in-store or online. If you need to return your order for any reason

Ordering more than one item

  1. If you are ordering more than one item, please be aware that items may not be delivered together. Check the details provided at the checkout.
  2. If ordering multiple items, please be aware that these may be grouped together for a single delivery. The delivery date will be based on the product with the longest timescale shown.
  3. If your order contains large delivery items, as well as standard delivery items, you’ll be charged for large delivery. If your order contains bulk delivery items, as well as standard and/or large delivery items, you’ll be charged for bulk delivery. Your order will only have one delivery charge.

Remote delivery locations 

  1. We are unable to deliver to some addresses.
  2. Please note that delivery to some locations may take longer, or be subject to restriction If you live in certain parts of the UAE, it may take a little longer for a next day home delivery order to arrive, or you may be living within a vendor delivery exclusion zone.

Made to measure products

  1. We’ll let you know how long it will take for your product to be manufactured and delivered on the product page.
  2. Your delivery date will be confirmed once we have received all dimensions and other details required to begin manufacture.
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